Downloading the course content is strictly prohibited. It’ll be considered a copyright infringement. You course access may be cancelled and you may have to face legal proceedings. We use different measuers to audit user login parameters on a regular basis.
Although using multiple devices, such as phone, table or laptop is allowed, sharing the login credentials with another person is prohibited. If found doing so, your access will be removed immediately without any refund.
Our course material must not be used commercially or for teaching purpose be it private tuition or professionally in any manner or form. If found doing so, actions will be taken.
Breach of copyright
A person who makes an unauthorised use of copyright material infringes the copyright owner’s rights and can be sued for monetary compensation (Copyright Act 1968)
Cash Back Offer
If you have used a discount coupon to enrol in a course, then this offer does not apply to you. You must have paid the full advertised price of the course in order to qualify for this offer
You must provide us your exam results and your photo (face must be clearly visible), which will be then shared via platforms, such as Facebook. Sensitive details, such as candidate ID or last name will be edited out.
Failing to fulfil the criteria mentioned above will make offer void.
You can use multiple devices to login at the same time, but it should not be shared with anyone else. Your course access will be removed if found doing so.
During course/website update, the site may be temporarily down. Such updates are carried out around 11:00 pm (AEST) onwards.
We use AEST time zone only. It has been mentioned in multiple places as well, and we mention this verbally too during the online class. If a student, however, misses a class because of time zone difference, then we may not be able to provide a make-up class nor be held responsible for a missed class/test.
If the website is down due to third party issues, which rarely happens & hasn’t happened yet), then students will be contacted via email and alternative online-classes will be arranged until the issue gets resolved.
Dialogues are provided in audio and/or video format, not in written format. Vocabulary are provided in written format.
Using the online chat platform
The online chat is available from 9:00am – 12:00 pm (midnight). You can ask any questions here regarding the course or the course content.
If your chat request hasn’t been replied to, it goes to our email and we can the reply later if you have left your email address in the online chat platform.
Enrolled students are encouraged to use our Viber group to ask questions regarding dialogues and vocabulary and get a prompt response. They may use other platforms such as online chat or email too, but delays should be expected.
We collect all the information provided during the course enrolment process. We do not supply this information to a third party.
During the checkout process, you’ll see a field that says ‘subscribe to stay updated’. You must not uncheck this box and stay subscribed. You’ll be then added to our email list automatically. We’ll send emails regarding updates and other information periodically. Failing to stay subscribed might result in missing out on important updates for which the student must take the responsibility.
All enrolled students are required to provide us with their exam date within a week of enrolling and exam result within a week of receiving the exam result. We encourage providing a photo too.
Students’ exam results and photo (if provided) will be published on our Facebook page. Sensitive information such as candidate ID and last name will be edited out.
Since we provide digital product, refunds are not provided if a student changes his/her mind later or cancels the exam. We encourage prospective students to enrol in our free-course first to see if they find the course useful. All pre-enrolment information is provided on our website. You should questions about any confusion prior to enrolment. Refund will not be provided after the enrolment if a student is unable to access material because of a faulty/incompatible machine.
Although we’re confident rigorous practice using our materials, online class and test will help you pass the exam, we do not provide any form of guarantee.
Enrollees are suggested to make sure that they have a proper internet connection and a PC in order to participate in the course. Unable to access the course because of personal circumstances such as sickness, exam date postpone, visa issues, and others do not qualify for refunds. A sample course (Starter Kit) has been offered for free, which can be used to test the course prior to enrollment in the paid courses.