COPYRIGHT
Downloading the course content is strictly prohibited. It’ll be considered a copyright infringement. Your course access may be cancelled with no refund, and you may have to face legal proceedings. We use different measures to audit user login parameters on a regular basis.
Your account is for you only. You may use your own devices, such as a phone, tablet or laptop, but only one at a time: signing in on one device signs you out of the others. Sharing your login details with anyone else is prohibited. We regularly check accounts for sharing. If we find an account is being shared, we may withdraw its course access without a refund.
Our course material must not be used commercially or for teaching, purpose be it private tuition or professionally in any manner or form. If found doing so, actions will be taken.
Breach of copyright
A person who makes unauthorised use of copyright material infringes the copyright owner’s rights and can be sued for monetary compensation (Copyright Act 1968)
Gold Kit: Money-Back Guarantee
Applies only to full-fee ($499) Gold Kit students enrolled from 16 November 2019 onwards. To be eligible you must:
- Score at least 65/90 in total, with no less than 32/45 in each dialogue, in at least one of your human-scored mock tests. (AI-scored mock tests do not count.)
- Sit the actual NAATI CCL exam.
- If you do not pass, email us your official NAATI result within 7 days of receiving it.
If all conditions are met, we refund your Gold Kit enrolment fee. On refund, your access to classes, portal, materials and all other benefits ends. Alternatively, if access remains, you may keep it and continue instead of taking the refund, not both.
This guarantee does not limit your rights under the Australian Consumer Law.
Gold Kit: Joining Additional Batches
Within your Gold Kit access period you may join more than one of our 4-week class batches, one at a time (you cannot attend two batches at once). The 2-week Crash batches are not included. Each additional batch is subject to seat availability. You are not enrolled in the next batch automatically. You must request it by email, well before enrolment for that batch closes. Because the lessons repeat every 4 weeks, rejoining may be unnecessary once you have completed a full cycle. Gold Kit students may not attend the first week of a new batch, as it covers orientation you have already completed. Please request to join only if you plan to attend regularly. If a batch is full, you may need to wait for the next one. To request a batch, email info@nepalinaati.com in advance.
One-on-One Classes
One-on-one classes are a separate paid service ($50 per session) and are not included in any kit, including the Gold Kit.
Course Access
From 28 September 2026, your account can be signed in on one device at a time. When you sign in on a new device, you are signed out of the others automatically. We email you when your account is signed in on a device we have not seen before. Your account must not be shared with anyone else (see Copyright above).
During course/website updates, the site may be temporarily down. Such updates are carried out around 11:00 pm (AEDT) onwards.
We use the Sydney/Melbourne time zone only. It has been mentioned in multiple places as well, and we mention this verbally too during the online class. If a student, however, misses a class because of a time zone difference, then we may not be able to provide a make-up class nor be held responsible for a missed class/test.
If the website is down due to third-party issues, which rarely happens, then students will be contacted via email and alternative online classes will be arranged until the issue gets resolved.
Dialogues are provided in audio and/or video format, not in written format. Vocabulary is provided in written format. Practice material are not downloadable.
Update: Starting 11th July 2025, all new Silver Kit enrollees will receive 90 days of access (previously 60 days) to the Practice Portal.
This is a temporary offer and will revert once additional NAATI exam dates become available.
Update: Starting 4th December 2025 (batch R25-2 including), Silver kit enrollees receive 1 human-scored mock test and unlimited AI-scored mock tests. Crash kit students receive no human-scored mock test, but get unlimited AI-scored mock tests. No kit includes a one-on-one session (see One-on-One Classes).
Update: From 28 September 2026, AI-scored mock tests and AI feedback in every kit and practice plan are subject to the Fair Use of AI Marking section below.
Update: Starting 19th December 2025, Crash kit enrollees get 45 days access (previously 30 days) and the full dialogue library, the same as every paid kit (previously 50 dialogues). The library holds 300+ dialogues as of October 2026.
Using the online chat platform
The online chat is available from 9:00 am – 12:00 pm (midnight). You can ask any questions here regarding the course or the course content.
If your chat request hasn’t been replied to, it goes to our email and we can reply later if you have left your email address in the online chat platform.
Enrolled students are encouraged to use our Viber group to ask questions regarding dialogues and vocabulary and get a prompt responses. They may use other platforms such as online chat or email too, but delays should be expected.
Collecting information
We collect all the information provided during the course enrolment process. We do not supply this information to a third party.
During the checkout process, you’ll see a field that says ‘subscribe to stay updated. You must not uncheck this box and stay subscribed. You’ll be then added to our email list automatically. We’ll send emails regarding updates and other information periodically. Failing to stay subscribed might result in missing out on important updates for which the student must take responsibility.
All enrolled students are required to provide us with their exam date within a week of enrolling and exam results within a week of receiving the exam result. We encourage providing a photo too.
Students’ exam results and photos (if provided) will be published on our Facebook page. Sensitive information such as candidate ID and last name will be edited out.
Refund
Since we provide digital products, refunds are not provided if a student changes his/her mind later or cancels the exam. We encourage prospective students to enrol in our free-course first to see if they find the course useful. All pre-enrolment information is provided on our website. You should questions about any confusion prior to enrolment. Refund will not be provided after the enrolment if a student is unable to access material because of a faulty/incompatible machine.
Online Class
Nepalinaati.com reserves the right to make changes to the online class timetable at any given time. Depending on students’ needs and changing circumstances online class timetables may be changed, although not frequently. Students will be provided 2 weeks’ notice.
In order to join the online class and participate you MUST have your video on. This is required for identification purpose and to ensure an interactive session.
One-on-one Session
Students who book a one-on-one session acknowledge and agree that it must be booked no later than fourteen (14) days prior to the desired session date. Session availability is limited and operates on a first-come, first-served basis. The Company does not guarantee availability of any specific date or time, particularly during peak periods or in the days immediately preceding examination dates.
Students who attempt to book sessions within the fourteen (14) day period before their preferred date and are unable to secure a time slot understand that the Company is under no obligation to provide alternative arrangements. Any session entitlements that remain unused due to late booking attempts are considered forfeited and are non-refundable, non-transferable, and not eligible for extension.
If a student attempts to book a session more than fourteen (14) days in advance and is unable to find any available time slots, the student may contact the Company at [your email]. The Company will make reasonable efforts to assist in scheduling a session; however, such assistance remains subject to tutor availability and operational constraints.
It is the responsibility of the student to plan ahead and book their sessions in a timely manner. The Company will not be held liable for any consequences, including forfeited sessions, arising from a student’s failure to book within the recommended timeframe.
Access Hold Feature
Access hold is not offered under any circumstances. If you need longer access, please enroll in Gold kit.
Update: Access extension is allowed with extra payment. Please refer to this link
Upgrade Feature
As of 1st October 2025, course upgrade feature has been removed. Access extension, however, is offered.
Fair Use of AI Marking
From 28 September 2026, AI marking in the practice portal has a fair-use limit of 25 AI-marked attempts in any 24 hours. An AI-marked attempt is a Test-mode attempt submitted for scoring, a practice attempt where you ask for AI feedback, or each dialogue of an Exam Simulation. The limit is set well above what most students use. It is there to stop misuse and account sharing, not to limit genuine practice.
Practising without AI marking has no limit. If you reach the limit, AI marking opens again as your earlier attempts pass the 24-hour mark. If you have a genuine need for more, email info@nepalinaati.com.
AI Practice Feedback Disclaimer
This platform may provide AI-generated transcription, approximate scoring, and feedback for practice purposes only. AI output may be inaccurate or incomplete, especially for Nepali pronunciation and variation, so it may sometimes mis-transcribe correct interpreting and produce misleading scores. Always check the transcription first: if it is incorrect, disregard the score and related feedback. AI feedback is a learning aid and does not replace human assessment; official exam outcomes may differ and are typically determined by human examiners. Scores are indicative and may vary between attempts (including by several points).
Audio Upload, Processing & Storage:
When you upload audio, you consent to us processing your recording using OpenAI’s APIs (including transcription models such as Whisper) to generate transcripts and practice feedback. We store uploaded audio on our systems for up to six (6) months to support your learning and review history, after which we delete it in accordance with our retention practices (unless we need to keep it longer for legal, security, or dispute-related reasons). OpenAI may also retain limited API data (such as abuse-monitoring logs) for a short period in line with its platform controls and policies
Refund Policy
Click here to read our refund policy.